Operational English scenarios – plain-English practice for abnormal and non-routine situations beyond standard phraseology.
Off the radio, on the phone: you are the first officer of an A320 with a failed air-conditioning pack. Call company Maintenance Control to report the…
You are the captain and thunderstorms at your destination mean a short departure delay. Make a calm, clear passenger announcement, then compare with the model captain.
You are the captain of a narrow-body jet in the cruise. A few minutes ago the cabin crew called up: a passenger in row 18 has…
