Operational English scenarios – plain-English practice for abnormal and non-routine situations beyond standard phraseology.
Off the radio, on the interphone: a hot start during pushback means you are being towed back onto the stand. Give your purser a clear NITS…
Off-radio plain English: you are the captain, you have just climbed away from the runway instead of landing, and the passengers are waiting to hear why.…
Off the radio, on the phone: thunderstorms have closed Dublin and you have diverted to Shannon. Call company Operations to explain what happened, ask for a…
Off-radio plain English: you are the captain, boarding is finished and the cabin is waiting to hear from you. Make the welcome-aboard announcement, then compare with…
Off the radio, on the interphone: you are the captain of an A320 with a hydraulic failure, landing normally but stopping on the runway. Brief the…
Off-radio plain English: you are the captain, and turbulence is a few minutes ahead. Make a calm passenger announcement, then compare with the model captain. B1.
