Last updated: 5 July 2026
Fly High English (“we”, “us”) operates www.flyhighenglish.com, an aviation-English learning site for pilots, controllers, and other aviation professionals. This policy explains what personal data we collect, why, who processes it, how long we keep it, and the choices and rights you have. Because our audience includes learners in the EU and in Brazil, we handle personal data in line with the EU General Data Protection Regulation (GDPR) and Brazil’s Lei Geral de Proteção de Dados (LGPD).
What we collect and why
- Account details — when you create a free or paid membership we store your username, email address, and membership level, so we can operate your account and give you access to member content.
- Payment data — paid memberships and one-time purchases are processed by Stripe. Your card details go directly to Stripe and never touch our server; we store only the order record (what you bought, when, for how much) and Stripe’s reference IDs. VAT information is collected where the law requires it.
- Learning activity — for members, we store the results of the practice tools you choose to use (see the AI-processing section below for the speaking tools).
- Messages you send us — if you use the contact form we store your message and the details you include so we can reply.
- Comments — if you comment on a post we store the comment and its metadata; comments are checked for spam by Akismet (Automattic).
- Analytics and cookies — we use Google Analytics to understand how the site is used, and functional cookies for login, membership access, and the shopping basket. A consent banner lets you accept or refuse non-essential cookies; refusing them does not limit your access to content.
Who we share data with
We never sell your data. We share it only with the service providers that run the site, each acting under their own data-processing terms: DreamHost (hosting), Stripe (payments), Google (analytics), Automattic (Jetpack site services and Akismet anti-spam), and — only for the optional speaking tools described below — OpenAI and Anthropic.
Speaking assessments and AI processing
Last updated: 5 July 2026
Fly High English offers optional spoken-English practice tools: the Speaking Assessment (a recorder that appears on practice posts for Plus and Pro members) and the Level Check (a short written placement check open to everyone). This section explains what these tools collect, who processes it, how long we keep it, and your choices. It applies in addition to the rest of this Privacy Policy.
What we collect when you record a speaking assessment
When you choose to record a speaking answer, we collect and store:
- Your voice recording — the audio you record in your browser (up to about three minutes per answer).
- A written transcript of that recording.
- An assessment report — an indicative rating and written feedback generated from the recording and transcript.
- The first language you select in the recorder, which we use to tailor the assessment and write feedback in that language.
Recording is entirely optional. You only record when you deliberately start the recorder and submit an answer.
Who processes your recording (our AI processors)
To produce your feedback, your recording and transcript are sent to two specialist AI providers who act as our processors:
- OpenAI — performs speech-to-text transcription (converting your audio to text) and pronunciation analysis (listening to the audio to assess intelligibility). Your audio and the resulting transcript are sent to OpenAI for these steps.
- Anthropic (Claude) — generates the written feedback and rating. The transcript and the analysis produced in the previous step are sent to Anthropic to write your report.
We do not send these providers your name, email address, or account details — only the recording, the transcript, the analysis, and the first language you selected. Under both providers’ current API terms, data sent through their APIs is not used to train their AI models. (See the OpenAI and Anthropic API terms, which they may update from time to time.)
Where your data is stored
Your recordings, transcripts, and reports are stored on our website’s own server, hosted by DreamHost (server region: United States). Audio files are held in a protected, non-public folder and are streamed only to you (or a site administrator) through an authenticated, access-controlled link — the raw file has no public, shareable URL.
How long we keep it
- Audio recordings are deleted automatically after 60 days. A scheduled job runs daily and permanently removes any audio file older than 60 days, then clears the stored link to it. (60 days is the default; the site owner can set a shorter or longer window.)
- Transcripts and assessment reports are kept while your account exists, so you can review your past assessments and track your progress over time.
- You can ask us to delete your recordings, transcripts, and reports at any time — see Your rights below.
Legal basis: your explicit consent, given each time
We rely on your explicit consent as our legal basis for processing each recording. You give that consent every time you submit a recording by ticking a checkbox that reads:
“I consent to my recording being transcribed and assessed for feedback. It won’t be used to train AI models, and the audio is deleted after 60 days.”
Your answer cannot be submitted unless the box is ticked. You are free not to record at all; the rest of the site works without it.
Level Check data
The Level Check is a short written placement check. When you take it:
- We store your answers, the resulting skill scores, an overall band, and (if you provide it) your email address so we can send you your result.
- If you complete the check, we email you your result and a study plan.
- If you start the Level Check but do not finish it while not signed in, that incomplete, anonymous attempt is deleted automatically after about 2 days. Completed results, and results tied to a registered account, are kept while your account exists.
Your rights
You can ask us at any time to:
- access the personal data we hold about you (account details, recordings still on file, transcripts, reports, Level Check results, order history);
- correct data that is wrong;
- erase your data (“right to be forgotten”);
- export your data in a portable format;
- withdraw consent for future processing (simply stop recording; you can also ask us to delete what we already hold).
To exercise any of these rights, contact us at legal@flyhighenglish.com. We will respond within the timeframes the GDPR and LGPD require. If you believe we have mishandled your data, you also have the right to complain to your local data-protection authority.